Generic Email Addresses
For small businesses (one-person businesses), access via a central address is usually sufficient (such as [email protected] or [email protected]). Accounts for a "private individual" can only store one email address by default; for business customer accounts, the creation of multiple users is possible.
Name-Based Email Addresses
For larger companies, the number of people who need access to our customer area usually increases. Therefore, creating multiple users with name-based email addresses (such as [email protected] or [email protected]) is recommended. Please note the following advantages of this option over a generic login address:
Permissions Management: The permissions of individual users can be restricted system-wide. The accounting employee should logically not be able to make technical changes – just as the technician should not need to view invoices.
Traceability: If possible, we don't recommend using generic email addresses if multiple people have or may have access to the customer zone in the future.
A personal, name-based login address has the advantage that changes in the customer zone can be clearly assigned to a specific person.
A change history exists for all products, which also displays the username of the person who made the change.
Support authorization: Users with support authorization can also send support requests to our email address [email protected] or open tickets via the customer zone. This allows us to quickly and easily assign any issues to the correct customer account or provide information.
Authentication: Each name-based user can choose their preferred two-factor authentication method (SMS, TOTP, email). For generic mailboxes, email is usually the only practical 2FA option – but all users would need to have access to the mailbox. Furthermore, we cannot prevent a single user from changing the 2FA to their own device (e.g., SMS or TOTP), which would then prevent others from accessing the mailbox.
Please note that changing the 2-factor method on a shared account may cause problems if not everyone has access to this method (e.g. TOTP app on a smartphone).
Lower risk: If a generic mailbox is hacked, the attacker potentially has access to all connected services – and it is difficult to identify the source later. Generic mailboxes also pose the risk that former employees may retain access. Any employee with access can change the password and thus revoke access for everyone else. This can be prevented by using a name-based login address.
Clear communication: Maintenance notifications, security warnings, or confirmations are sent to the correct mailbox. With a generic mailbox, everything ends up in the same folder – there is a risk that something may be overlooked or deleted.