This article explains how to add more contacts and users to your business account.
We also clarify the difference between a contact and a user in the internex terminal:
A contact consists only of a name and email address. It's used to communicate with us via tickets or emails and ensures that this person is known to us and authorized to contact you.
A user is a contact who has also been granted access to the customer area. Users can be assigned individual roles and permissions that define which functions and areas of the customer area they are allowed to use.
Please note that you can only add more contacts with a business account. Instructions can be found under How can I change my account type from "Personal" to "Business"?
To add new contacts, an organizational domain is also required: How do I set up an organization domain?
Creating new users is reserved for terminal administrators and terminal owners. An overview of the different permission roles can be found in the article What permission roles exist in the internex terminal?
1 - Log in
First, log in to the customer area at terminal.internex.com.
2 - Access Control Center
Now click on "Settings" -> "Access Control Center" in the upper right corner.
If the menu item is not displayed, the Access Control Center may need to be configured for your customer account. In this case, please contact our support team at [email protected]
3 - Contact/User Overview
You now see an overview of all your contacts. You can create a new contact by clicking the green "Add Contact" button in the upper right corner.
4 - Add Contact
Now enter the desired contact details. New contacts are created with support permissions, but these can be removed after creation.
5 - Activate Login
The new contact is now in the contact/user overview. To activate login, click on the three dots under "Actions" and select "Activate Login".
6 - Contact Details
On the next page, you can enter further details about the contact you wish to authorize for login. Then click "Next".
7 - User Role
Now you must select a role for the user:
Terminal User
Terminal Admin
An overview of user roles can be found in the article "What permission roles exist in the internex terminal?"
Then click "Next".
8 - Module Permissions
Here you can grant further permissions to various modules in the terminal. Please ensure that you only grant permissions that the user actually needs ("Principle of Least Privilege").
9 - Summary
On the last page, you will find a summary of the selected options. Please review this carefully and then confirm the activation.
10 - Completion
After confirmation, you will be taken to the user overview. There you will see the assigned role, the contact's activity log, and the allocated cloud storage.
The user will then receive an email with an initial password, which will be used to log in to terminal.internex.com. After the first login, the user will be automatically prompted to create a new password. Alternatively, you can change the password yourself at any time via the Access Control Center.
If a user's email address changes over time, you can create a new user account at any time via the Access Control Center.