General information
A chargeback is the reversal of a SEPA direct debit. It occurs when a previously authorized debit is not successfully processed or is subsequently reversed.
Possible reasons for a chargeback
A chargeback can have various causes, for example:
The collection account is blocked
The collection account is closed
The collection account does not have sufficient funds
The direct debit is actively revoked (objection)
The direct debit is not supported by the collection account
etc.
Costs of a chargeback
The failed debit incurs bank fees of € 9 (excluding VAT), which are billed to us and must be passed on to you in full.
Please understand that we cannot influence or cancel the amount or charge of this fee, and the corresponding costs are incurred directly by the bank.
As a rule, a failed direct debit attempt for an invoice will be attempted a second time, usually after about two weeks.
If the attempt fails again, another chargeback will be issued, incurring fees, and the automated direct debit system will be blocked.
Therefore, we recommend contacting our accounting department immediately at [email protected] in the event of a chargeback to clarify the outstanding payment and avoid further costs.