1 - Navigate to the domain
1.1 - Log in
First, log in to the customer area at terminal.internex.com.
1.2 - Select cloud
Click "Select this cloud" for the relevant cloud.
1.3 - Domain Manager Pro
Navigate to "Domain & E-Mail" -> "Domain Manager Pro" in the top menu bar.
1.4 - Select domain
Click on the name of the desired domain or select "Manage" -> "View" under Actions.
2 - Cancelling a domain
In general, domains can be cancelled up to one month before the end of the current term. By default, domains are renewed automatically; therefore, disabling automatic renewal serves as a cancellation notice, and the domain will expire at the end of the term.
Please note that domains linked to another product cannot be cancelled via the customer portal. In this case, please send a written, signed cancellation notice to our email address: [email protected]
You can find the renewal date in the domain overview under "Paid until". A cancellation request must be received by us or processed via the interface at least 30 days prior to this date.
Automatic renewal can only be disabled once there are no outstanding invoices for the domain and we have successfully recorded receipt of payment.
2.1 - Dots next to the domain name
Click on the three dots next to the domain name and select "Cancellation".
2.2 - Manage automatic renewal
Deactivate the "automatic renewal" slider here and then click "Save changes." The domain will now expire at the end of the current term.
Please note that domains linked to another product cannot be cancelled here. In this case, please send us a written, signed cancellation notice to our email address: [email protected]
3 - Requesting an Auth Code
If you wish to transfer your domain away, an Auth Code is required for almost all TLDs. You can request the Auth Code directly via the customer portal. The Auth Code will either be displayed directly in the customer portal or sent to you via email by our accounting department.
In some cases, the Auth Code must first be manually generated and set up by us. If no Auth Code is displayed in the customer portal, you are welcome to contact [email protected] to have this checked.
3.1 - Dots next to the domain name
Click on the three dots next to the domain name and select "Auth Code".
3.2 - Domain AuthInfo
Here you can generate or request the domain's AUTH code. Click "Show AUTH code" to proceed.
Depending on the domain extension or the status of the domain, the AUTH code will either be displayed to you immediately or provided after processing by our accounting department.
4 - Remove transfer lock (optional)
Depending on the domain extension, a transfer lock on the domain must be removed before it can be transferred out.
This applies to the following domain extensions, for example:
.com
.org
.net
.cc
.info
.biz
.io
.co
.me
...
Extensions such as .at and .de are not affected by this. You can remove the transfer lock directly via the customer portal.
In some cases, additional settings must be configured at the registry before the transfer lock can be removed. If the transfer lock cannot be deactivated in the customer portal, you are welcome to contact [email protected] to have the matter checked.
4.1 - Dots next to the domain name
Click on the three dots next to the domain name and select "Transfer Lock".
4.2 - Manage Transfer Lock
Deactivate the slider to remove the transfer lock. Then click "Save changes".
You can now transfer the domain using the AUTH code. Please note that once the transfer lock is removed, the domain is no longer protected against unauthorized transfer.
